Your presentation was wonderful and informative. We all took away several new thoughts and ideas about our team and how to better perform in our individual and group roles. I look forward to improved results over the next year.
Vice President-General Manager
NEIMAN MARCUS
PURPOSE: To help people better understand each other in today's highly diverse workplace by identifying work behavioral styles and using this skill to communicate effectively with minimal conflict.
OBJECTIVE: To improve relationships both internally and externally through
communicating a trust and respect philosophy in responding appropriately to different behavioral styles. This results in improving morale, increasing productivity and building long-term trust relationships.
CONTENT:
- Recognizing the diversity of behavioral tendencies
- Learning six principles of motivation
- Identifying individual work styles
- Appreciating others
- Identifying admirable strengths in all styles
- Recognizing how to accomplish tasks with minimal conflict
- Reading people
- Building strategies for effective communication with internal and/or external customers
- Identifying positive characteristics of team members
- Processing perceptions of an individual's role expectations of how the job needs to be fulfilled
- Comparing an individualist work style with his/her role expectations
MATERIALS:
- Workbook
- Work Behavioral Profile
- Role Profile
- Computerized Readout of Profile Tendencies
- Computerized Readout of Role Behavioral Tendencies
DURATION: Two Days
